Custom Boxes FAQ
Customize and print your product, mailer, or shipping boxes to match your business needs.
Box Specifications & Printing
Can I design my product boxes on your website?
Yes, you can access our easy-to-use online 3D design tool by clicking Design Your Box Online at the bottom of the product calculator. Use the tool to add your logo and images, set the background color, and insert text on your box design.
I want to upload my artwork. What file formats do you accept?
PDF is our recommended file format, but we also accept files saved as JPEG, PNG, and AI.
Do you offer printing on the inside and outside of the box?
Yes, we do. To avail of this service, just select Outside & Inside - Full Color from the Printed Sides dropdown options in the product calculator.
What’s the thickness of your boxes?
It depends on the dimensions of your boxes. For larger boxes, we usually use our thickest material to improve their weight capacity. If you have a preferred box thickness, feel free to reach out to our customer service team. For more details on how to contact us, please visit this page.
What is the difference between carton box and corrugated box?
A cardboard carton box is made from thick paper stock or heavy paper pulp and is ideal for small and lightweight products. A corrugated box, on the other hand, is composed of three layers of materials. The outer and inner layers are flat while the middle layer is fluted or wave-shaped, which enhances the strength of the box. A corrugated box is highly durable and has a larger weight capacity than a cardboard box, so it’s suitable for shipping heavy products and multiple items.
Customizing Your Order
Is there a minimum order quantity?
There is no minimum order quantity. You can order one (1) box or as many as 20,000 boxes in the product calculator.
Do you sell unprinted boxes?
Yes. To place an order for unprinted boxes, choose No Printing (blank) under Printed Sides in the product calculator.
Can I order a sample box?
Yes, you can. Set the quantity to 1 Sample to order a sample box that comes with your own design and specifications. A sample box is typically shipped within 5 business days.
What is a Dieline Template?
A dieline template is a PDF file that shows all the cut lines and folds of your box in a flat layout. It can be used as a guide when you’re creating your box design using professional design software such as Adobe Illustrator, Photoshop, and InDesign.?
How do I reorder?
Just log in to your PrintPlace account and check your order history. All your past orders are saved in your account, making reordering fast and easy even if you need to change your box design.?
Do you offer custom quotes?
Yes, we do. To get an estimate for your desired order, fill out the Custom Quote Form on this page.
How do I order boxes with more than one design?
You can add two or more products in your cart before checking out. Just click Continue Shopping to add another set of boxes with a different design or specifications.
How do I cancel the order I just placed?
If you haven’t approved the proof copy, you can cancel your order any time by calling our toll-free customer service number at 877-405-3949. You can also access our Help Center for online assistance.
Shipping
What’s the estimated time of arrival (ETA) of my custom box order?
It depends on your location. If you want to know your shipping options, click Shipping Estimate and provide your zip code below the Cart Summary prior to checking out.
Can you ship internationally?
As of now, we are not offering international shipping. If you’re in Canada, however, we can ship your order to you. Just contact us so we can make the necessary arrangements. Give us a call at 877-405-3949 or use our website's Live Chat feature to contact our customer support.
Where does my order ship from?
Orders are shipped from our printing facilities in Arlington, Texas.?
Can you ship to a PO Box?
Unfortunately, we can’t ship to PO boxes. In order to place an order from our website, you will need to provide a complete valid address.
Pricing & Printing Time
Do you inspect the design before printing?
Yes, we do. We have a prepress team that reviews every artwork or design file that’s uploaded to our website. This is to make sure that technical errors are corrected prior to printing.
What’s the standard turnaround time for custom boxes?
It depends on the type of boxes you are going to purchase. Product boxes have a standard turnaround time of 10-15 business days, while mailer boxes and shipping boxes have a printing time of 10-15 business days.
Related: Holiday Print Schedule for Corrugated Packaging
Related: Holiday Print Schedule for Corrugated Packaging
Do you offer rush production?
Yes, our custom boxes are available for rush printing. You can expedite the production from 10-15 business days to 6-8 business days for a small fee.
What can affect the pricing of my custom box order?
The pricing of your custom boxes can change depending on several factors including dimensions (the larger the box, the higher the cost), material (some materials are pricier than others), printed sides (printing both inside & outside of the box costs more), and quantity. Expediting the production of your custom boxes can also affect the total cost of your order.
